Shipping policy

SHIPPING POLICY — GlowMerry™
theglowmerry.store
Last updated: October 5, 2026

Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or holidays. During high-volume periods, processing may take longer; if this affects your order, we will notify you by email.

Order Changes & Cancellations
Orders can be canceled or have their shipping address updated within 12 hours of purchase by emailing theglowmerry.store@outlook.com. After this window, your order may already be in processing and changes cannot be guaranteed. Once an order has shipped, it cannot be canceled; please follow our Return & Refund Policy instead.

Shipping Cost
We offer free worldwide shipping on every order, with no minimum purchase required. This applies to outbound delivery only. Return and exchange shipping costs are the customer's responsibility as outlined in our Return & Refund Policy, except for items that arrive damaged, defective, or incorrect.

Estimated Delivery Times

During peak seasons and high-demand periods, delivery may take 7–15 business days. Delivery times are estimates and begin once your order has been processed.

Christmas Delivery
To receive your order before Christmas, we recommend ordering by November 27. Orders placed after this date may still arrive in time, but delivery before December 25 cannot be guaranteed. Holiday carrier volumes can extend transit times, and all dates are estimates.

Multiple Items
Orders with more than one item may ship in separate packages and arrive on different days. If you receive only part of your order, please check your tracking information before contacting us.

Order Tracking
Once your order ships, you will receive an email with your tracking number. Tracking may take 2–5 business days to show updates after it is first issued.

Shipping Protection
Shipping Protection is an optional add-on offered at checkout. It covers your package from the moment it leaves our warehouse until the carrier marks it as delivered at the shipping address you provided, including packages lost in transit, damaged in transit, or never delivered. Protected orders receive priority handling: once a claim is confirmed, we ship a replacement right away, without waiting for the carrier's investigation.

Once the carrier confirms delivery at your address, responsibility for the package transfers to you. Shipping Protection does not cover packages stolen or damaged after confirmed delivery, or packages sent to an incorrect address entered at checkout.

Lost in Transit
If your tracking shows no movement for 30 days, or your package has not arrived within 30 business days of shipment, contact us. For orders with Shipping Protection, we resolve your claim immediately as described above. For orders without Shipping Protection, we open an investigation with the carrier, which may take up to 15 business days; if the package is confirmed lost, we will send a replacement or issue a refund.

Customs & Import Duties
Orders shipped outside the United States may be subject to customs duties, import taxes, or fees charged by the destination country. Unless these charges are collected at checkout, they are not included in our prices and are the customer's responsibility. Packages refused due to unpaid customs charges are treated as refused packages (see below).

Shipping Delays
GlowMerry™ is not responsible for delays caused by customs, weather, carrier processing, peak holiday volumes, or circumstances beyond our control. Delivery estimates are not guaranteed. If your order is significantly delayed beyond the estimated window, contact us at theglowmerry.store@outlook.com.

Marked as Delivered but Not Received
If tracking shows your package as delivered but you have not received it, please first check with neighbors, your building's reception or mailroom, and your local post office. If you still cannot find it, contact us within 7 days of the delivery date. Claims made after this window may not be eligible for investigation. GlowMerry™ is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.

Incorrect Shipping Address
The customer is responsible for providing a correct and complete shipping address at checkout. GlowMerry™ is not responsible for packages delayed, lost, or delivered to an incorrect address due to information entered by the customer. Address changes requested after an order has shipped cannot be guaranteed and may incur additional charges from the carrier.

Failed Delivery Attempts & Refused Packages
If a package is returned to us due to an incorrect address, failure to claim it, refusal at delivery, or unpaid customs charges, the customer is responsible for any return and reshipping costs. Refunds, if applicable, will be issued for the product cost only, minus the shipping costs we incurred.

Questions?
Contact us at theglowmerry.store@outlook.com. We respond within 24–48 business hours.